PRODUCT-RELATED INQUIRIES
Thank you very much for consulting our website.
We make our sweets individually and with care, but if you come across a defective product, please contact us. We will replace the product.
Please click here for our privacy policy.
Toll-free number
(Factory)
Hours: 9:00 am - 5:00 pm on weekdays
(Closed on Saturdays, Sundays and holidays)
0120-118-297Inquiries about Kotomi’s products, shops and Website
Hours: 11:00 am - 5:30 pm
OPEN: Saturdays, Sundays（closed during weekdays）
Privacy Policy
Takisan Seika Co., Ltd. (hereafter “the company”) does its utmost to keep personal information received from customers safe and secure, in order to prevent problems such as information leakage and falsification.
Use of Personal Information
- To answer inquiries from our customers
- To deliver products ordered by our customers
- For other purposes, only with the permission of the customer
Prohibition of Disclosure/Supplying of Personal Information to a Third Party
We store personal information received from our customers appropriately, and with the exception of the following cases, do not disclose it to a third party.
- We have the agreement of the customer.
- In order to provide a service requested by a customer, we disclose the information to a company to which the service is outsourced.
- Disclosure is required according to the law.
Inquiry on the Part of the Customer
In the case of a customer requesting access to, correction of, or deletion of personal information, the request will be granted upon confirmation of his/her identity.
Compliance with and Reviews of Laws, Regulations and Standards
As well as complying with Japanese laws and regulations pertaining to personal information, we comply with standards, and review the contents of this policy as required, in order to improve it.
Any change to this privacy policy will be made public on this website.
Inquiries
Please contact the following company for further information about the handling of personal information.
Takisan Seika Co., Ltd.
So-100 Wakasugi-machi, Komatsu, Ishikawa 923-0832
Tel: 0761-23-5455 / Fax: 0761-23-5188